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2Month/20 Hours Price:365,000
360,000
Siebel Customer Order Management Rel 15.5 Ed 1
This course is designed to provide participants with comprehensive knowledge and skills required to manage customer orders using Siebel Customer Order Management. The course covers the essential concepts, processes, and tools needed to effectively handle customer orders and streamline order management operations within Siebel CRM.
Key Learnings
Understanding the Siebel Customer Order Management architectureConfiguring and managing product catalogs
Creating and processing customer orders
Managing pricing and promotions
Handling order fulfillment and shipment
Integrating Siebel Order Management with other systems
Course Modules
Module 1: Introduction to Siebel Customer Order Management
Overview of Siebel Order ManagementKey features and benefits
Order Management architecture and components
System requirements and compatibility
Module 2: Product Catalog Management
Setting up product catalogsDefining product classes and attributes
Managing product relationships and eligibility
Configuring product versions and release management
Module 3: Order Capture and Processing
Creating customer ordersOrder templates and customization
Configuring order entry and validation rules
Managing order statuses and workflows
Module 4: Pricing and Promotions
Setting up price lists and discount policiesConfiguring pricing rules and calculations
Managing promotions and offers
Applying pricing adjustments and overrides
Module 5: Order Fulfillment and Shipment
Overview of order fulfillment processesManaging inventory and availability
Configuring shipment options and logistics
Handling returns and exchanges
Module 6: Integration with Other Systems
Integrating Siebel Order Management with ERP and SCM systemsUsing Siebel EAI for data exchange
Configuring web services for order management
Handling integration scenarios and troubleshooting
Module 7: Reporting and Analytics
Configuring order management reportsUsing Siebel Analytics for order insights
Customizing dashboards and reports
Monitoring order management performance
Module8: Customer Order Management Overview
Administering Simple Products
Describing simple productsCreating and entering detail for simple products
Versioning and releasing a product record
Administering Attributes and Classes
Describing attributesCreating a class hierarchy
Creating attributes and domains, and assigning them to a hierarchy
Assigning products to the class hierarchy
Generating smart part numbers
Pricing Overview
Pricing OverviewCreating volume discounts
Administering Catalogs and CategoriesDescribing a product catalog
Creating catalogs and categories
Adding products to categories
Understanding product catalog visibility
Administering Component-Type Customization Products
Creating a component-type customization product by defining relationships
Using a Work-space Project to manage, test, and release products, attributes, and classes Using Time Slice reports to track changes within a given object/version during its life
Administering Constraints
Creating constraints to enforce business logic during product configuration Describing commonly-used rule types
Administering Eligibility and Compatibility
Describing Eligibility and Compatibility examples and usage scenariosDefining Eligibility and Compatibility matrices
Administering Eligibility and Compatibility rules
Administering Promotions
Listing types of product promotionsAdministering product bundles, coupons, and special configuration promotions
Administering eligibility and compatibility for product promotions
Using product promotions with quotes and orders
Administering Recommendations
Describing product and promotion recommendation functionalityCreating product and promotion recommendations
Defining messages using Unified Messaging administrative views
Administering Multiple Product UIs
Creating multiple product user interfaces (UIs) for a customizable productUsing user interface properties for additional functionality
Describing the logic governing product UI selection
Administering Multiple Product UIs
Creating multiple product user interfaces (UIs) for a customizable productUsing user interface properties for additional functionality
Describing the logic governing product UI selection
Object Definitions
Object Types and Definitions
Siebel Tools
Using Siebel Tools to Examine Object Definitions
Business Services
Business Services in Siebel CRM Applications
Modifying Siebel Workflow Processes
Administering Advanced Pricing Policies
Creating Aggregate DiscountsPricing Component-Type Customization Products
Siebel COM Pricing Architecture
Understanding Pricing Procedures and Row SetsInvoking Pricing Procedures
Understanding Signals
Configuring Variable maps
The Product Selection and Pricing Engine
The Row Set Transformation Toolkit Business Service
RSTT Transforms
Price Waterfalls
Generating a Price WaterfallExtending a Price Waterfall
Career Path
Upon completion of this course, participants will be well-prepared for roles such as:
Siebel Order Management SpecialistSiebel CRM Consultant
Order Management Analyst
Pricing and Promotions Manager
IT Integration Specialist
Audience
Business AnalystsEnd Users
Functional Implementer
Sales Consultants
System Analysts
Related Training
Suggested Prerequisites
Familiarity with Siebel Tools and configurationFamiliarity with Siebel Workflow
Siebel Fundamentals Rel 15.5
Tough Open-Ended Job Interview Questions
What to Wear for Best Job Interview Attire
Job Interview Question- What are You Passionate About?
How to Prepare for a Job Promotion Interview
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Flexible Class Option
Week End Classes For Professionals SAT | SUN
Corporate Group Training Availables Options
Online Classes – Live Virtual Class (L.V.C), Online Training
Related Siebel Course
Siebel 8.1.x Core Consultant Course
Siebel Business Foundation 15.5 Course
Siebel Customer Order managment Course
Siebel Installation and System Administration
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