Siebel Business Automation 15.5

 2Month/20 Hours                                                  Price:365,000

                                                                                     360,000

Siebel Business Automation 15.5

In this course, students learn fundamental technologies and techniques for automating business processes in Siebel applications. The curriculum focuses on core technologies that are used in many Siebel automation facilities, such as business services and Siebel Workflow. Students get hands-on experience with Siebel automation and create solutions to simple and more complex automation problems. It is appropriate for Siebel 15.x and 8.x customers. Practices are performed using Open UI.

Siebel business automation is implemented both in Siebel Tools and in the Siebel client, and this course presents a discussion of both. Students configure workflow processes and task flows in Siebel Tools, as well as implementing workflows for Siebel Universal Inbox and for Siebel Data Validation Manager. In the Siebel Web client, students implement Siebel State Models, Siebel SmartScripts, and configure assignment rules. Students also learn the role of scripting for automating Siebel applications.

Course Objectives

Create workflows to automate business processes
Configure the Siebel Inbox
Create tasks to guide users through complex procedures
Use Siebel client facilities for automation
Use Siebel Assignment Manager to assign business data to users

Module 1: Introduction to Business Automation

Lesson 1: Understanding Business Automation

Definition and Concepts
Role of Business Automation in CRM

Lesson 2: Benefits of Business Automation

Efficiency Gains
Improved Customer Experience

Module 2: Siebel Workflow Automation

Lesson 1: Introduction to Siebel Workflow

Overview of Workflow Concepts
Workflow Components and Architecture

Lesson 2: Creating Siebel Workflows

Workflow Editor Overview
Workflow Steps and Actions

Module 3: Business Rules and Policies

Lesson 1: Overview of Business Rules

Types of Business Rules (Validation, Calculation, etc.)

Implementing Business Rules in Siebel

Lesson 2: Configuring Siebel Policies

Policy Administration Console
Policy Automation Examples

Module 4: Task Automation in Siebel

Lesson 1: Introduction to Task Automation

Task Management in Siebel
Automation of Routine Tasks

Lesson 2: Configuring Task Automation

Task Templates and Scripts
Task Assignment Rules

Module 5: Integration with External Systems

Lesson 1: Integration Overview

Integration Methods and Technologies
Siebel Integration Points

Lesson 2: Automating Integration Processes

Using Siebel Integration Tools
Implementing Automated Data Exchange

Module 6: Siebel Agent Management

Lesson 1: Overview of Siebel Agents

Types of Agents (Workflow, Assignment, etc.)
Agent Management Console

Lesson 2: Configuring Siebel Agents

Agent Parameters and Settings
Monitoring Agent Performance

Module 7: Siebel Assignment Manager

Lesson 1: Introduction to Assignment Manager

Assignment Rules and Criteria
Assignment Manager Administration

Lesson 2: Configuring Assignment Manager

Rule Groups and Assignment Criteria

Best Practices for Assignment Rules

Module 8: Business Automation Analytics

Lesson 1: Overview of Analytics in Business Automation

Reporting and Dashboards
Monitoring Automation Performance

Lesson 2: Using Analytics for Optimization

Analyzing Automation Effectiveness
Continuous Improvement Strategies

Module 9: Advanced Business Automation Techniques

Lesson 1: Advanced Workflow Techniques

Dynamic Workflow Routing

Advanced Workflow Actions

Lesson 2: Complex Business Rules and Policies

Advanced Rule Configurations
Handling Complex Business Scenarios

Module 10: Business Automation Best Practices

Lesson 1: Best Practices in Business Automation

Designing Efficient Workflows
Maintaining Scalability and Performance

Lesson 2: Case Studies and Real-world Examples

Successful Business Automation Implementations
Lessons Learned and Recommendations

Career Path:

Upon completing this course, participants can pursue careers such as:

Siebel CRM Developer
CRM Automation Specialist
Business Process Analyst
CRM Consultant

Audience

• Application Developers
• Developer
• Project Manager
• Technical Administrator
• Technical Consultant

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Related Training

Required Prerequisites

Siebel Technical Foundations 15.5

Job Interview Preparation  (Soft Skills Questions & Answers)

Tough Open-Ended Job Interview Questions
What to Wear for Best Job Interview Attire
Job Interview Question- What are You Passionate About?
How to Prepare for a Job Promotion Interview

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Internships, Freelance and Full-Time Work opportunities
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Flexible Class Option

Week End Classes For Professionals  SAT | SUN
Corporate Group Training Availables Options
Online Classes – Live Virtual Class (L.V.C), Online Training

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