Read more
2 Month/20 Hours Price:350,000
300,000
The Oracle Utilities Customer Care and Billing Business Intelligence family of products delivers prebuilt analytics that help utilities improve decision-making, customer service, and revenue management. Oracle Utilities Customer Care and Billing (CC&B) is a central repository for customer information such as, name, address, phone number, and so on which manages all aspects of the utility customer lifecycle including service connections, trouble calls, and outages.Oracle Utilities Customer Care and Billing sends the synchronization message to an Oracle Utilities Customer Care and Billing Request JMS Queue for the integration layer to consume and process.
Oracle Customer Care & Billing Solution Overview
Oracle Utilities Customer Care and Billing (CC&B) is a complete billing and customer care application for utilities serving residential, commercial and industrial customers. It is designed to cater for utilities that may have a few thousand customers to those that have many millions of customers.
Oracle Utilities CC&B handles every aspect of the customer lifecycle – from service connection, meter reading, rating, billing, payments processing, collections to field work. It incorporates customer relationship features such as comprehensive contact center capability, order entry, conservation program management, contract management and affinity programs. It also supports the management of new products and services that a utility may wish to market and sell to all or a defined segment of their customer base.
What you will learn in this CC&B Technical Course
On completion of this technical track CC&B course, participants will have understanding of;
CCB’s Architecture & System Configuration
Algorithms
Batches
Integration Overview & Migration Tools
Maintenance Objects and New Entities
Oracle Customer Care & Billing (CC&B) Technical Course Key Topics
Architecture & System Configuration
CC& B Technical Architecture
Maintenance Objects
Business Objects
Business Services
Working with Scripts & UI Maps
Why Scripts used in CC&B
Creating Scripts
Portals / Zones / UI Maps
CC&B Algorithms Configuration
Oracle Utilities SDK
Development
Algorithms
Algorithms configuration
Algorithms development (Java)
Batches Configuration
Create Batches
Batch Scheduling
Batch Configuration
Batch development (using Java)
Integration & Migration Tools
XML Application Integration (XAI)
Multi Purpose Listener (MPL)
XAI Classes XAI Receivers
XAI Receivers
XAI Inbound Services
Outbound Messages
Integrating XAI with backend Java programs
User Exits
Migration Tools (SQL, ETL, etc)
Maintenance Objects and New Entities
Creation of new Maintenance Objects
Database Tables Creation
Metadata definition
Using Application Workbench
Creating Java Entities
Creating Business Objects on top of new Maintenance Objects
Course Key Benefits
Configure and Implement CC&B Application
Enabling Flexible Business Processes
Automate Field Service Tasks
Meets Emerging Opportunities
CC&B Audience
Solution Architect
Technical Configuration Consultant
Functional Consultants
Project Manager
Team Leader
Configuration Implementer
Implementation Consultant
International Student Fee : 2,500 USD
Flexible Class Options
Evening Classes | Corporate Group Workshops | Fast-Track
Week End Classes For Professionals SAT | SUN
Online Classes – Live Virtual Class (L.V.C), Online Training
Related ORACLE BRM Course
0 Reviews