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2 Month/20 Hours Price:85,000
80,000
ITIL V3 Training
ITIL V3 Training
The ITIL V3 Foundation training course provides a detailed, modular introduction to the concepts, terms, definitions, benefits, objectives, and relationships within core IT service management processes and functions, according to the ITIL best practice framework. ITIL IT Service Management Processes, Service Desk: Understanding its role and function in the IT infrastructure and its relationship with.
ITIL V3 Course Overview
The ITIL® Foundation
An Introduction to IT Service Management
Practicing Service Management
The IT Service Lifecycle
Service Strategy
Service Strategy Processes
Service Design
Service Transition
Service Operation
Continual Service Improvement
Concepts
Terminology
Main Principles and Models
Roles
Functions
Processes
Service Level Management
Service Continuity
Configuration Management
Release Management
Incident and Problem Management
Technology and Architecture
Competencies
Service Management Skills
ITIL Course Audience
Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement program
Learning Format
The course uses a stimulating mix of instructions, workshops, quizzes, discussions and a practice-exam, online training classes available
ITIL® Foundation Exam
The ITIL® Foundation exam measures knowledge of the basic concepts and principles behind ITIL® and service management.
40 multiple choice questions
60 minutes
Pass mark: 65% or 26/40
Closed book
ITIL FREE Practice Exam
ITIL Foundation Practice Exam – I
Job Interview Preparation (Soft Skills Questions & Answers)
Tough Open-Ended Job Interview Questions
What to Wear for Best Job Interview Attire
Job Interview Question- What are You Passionate About?
How to Prepare for a Job Promotion Interview
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Flexible Class Options
Week End Classes For Professionals SAT | SUN
Corporate Group Trainings Available
Online Classes – Live Virtual Class (L.V.C), Online Training
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