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 2Month/20 Hours                                                                                                            Price: 45,000

                                                                                                                                                       40,000

Odoo CRM Training


This course is designed to provide you with a comprehensive understanding of the Customer Relationship Management (CRM) module within the Odoo ERP system. Odoo ERP is an integrated business management platform that helps streamline various business processes, including sales, marketing, customer service, and more. The CRM module is essential for managing customer interactions, tracking sales opportunities, and improving customer satisfaction. By the end of this course, you will be equipped with the knowledge and skills to effectively manage CRM functions using Odoo ERP.


Key Learnings:

Learn the fundamentals of the CRM module and its significance within the Odoo ERP ecosystem.

Navigate the Odoo interface and efficiently utilize the CRM module’s features.

Master the creation and management of leads and opportunities.

Learn to track the sales pipeline, from initial lead generation to closing deals.

Understand how to manage customer records, including contact information, communication history, and relationship management.

Learn to segment customers and tailor interactions based on customer profiles.

Discover how to set up and manage sales teams within the CRM module.

Understand how to assign leads and opportunities to sales representatives and track their performance.


Course Content: 

 Module1:Introduction to Odoo ERP CRM Management

Overview of ERP Systems

Importance of CRM in ERP

Introduction to Odoo ERP

Navigating the Odoo Interface


Module2. Setting Up the CRM Module

Installation of CRM Module

Configuration Settings

Customer Database Management


Module3. Lead and Opportunity Management

Creating and Managing Leads

Tracking the Sales Pipeline

Converting Leads to Opportunities

Closing Deals


Module4. Customer Management

Managing Customer Records

Customer Segmentation

Communication History Tracking


Module5. Sales Team Management

Setting Up Sales Teams

Assigning Leads and Opportunities

Tracking Sales Team Performance


Module6. Activity Management

Scheduling and Managing Activities

Activity Planning and Follow-Ups

Using Activity Types and Tags


Module7. Quotation and Order Management

Creating Quotations

Managing Sales Orders

Tracking Quotation Status and Conversions




Flexible Class Options

Week End Classes For Professionals  SAT | SUN

Corporate Group Training Available

Online Classes – Live Virtual Class (L.V.C), Online Training


Related Courses

Odoo ERP – Accounting and Invoicing Training

Odoo ERP – Inventory Functional Training

Odoo ERP Purchase Management

Odoo ERP – Accounting and Invoicing Training

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