2 Month/20 Hours Price:90,~~000~~

80,000

2 Month/20 Hours Price:90,000

80,000

Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate

Suppose you’re a functional consultant responsible for configuring and implementing Dynamics 365 solutions for customers. In that case, you’re a good fit for this certification, which can highlight your skills and help advance your career. A Dynamics 365 Field Service functional consultant is responsible for implementing solutions that manage resources which complete the field service life cycle. As a functional consultant, you know how to work with project managers, developers, and solution architects. You should have a minimum of one to three years of experience as a functional consultant implementing Dynamics 365.

Skills measured

This list contains the skills measured on the exams associated with this certification. For information about upcoming or recent changes, see the associated exam details pages.

Configure field service applications

Manage work orders

Schedule and dispatch work orders

Manage the Dynamics 365 Field Service mobile app

Manage inventory and purchasing

Implement assets and connected devices

Course Outline

Configure settings

define and configure key required security roles

define and configure resource required scheduling options

define required entities

customize entities to meet requirements

configure territories, postal codes, and organizational units

determine and configure required skill types

configure characteristics and skills

configure proficiency models

implement resource roles and categories

enable schedule board geocoding

enable Microsoft Teams Integration

enable Microsoft Outlook Calendar integration

configure technician time tracking

Configure product and service pricing

define required product and service type

configure minimum charge amounts and durations

determine how pricing rules affect the price that is applied to a product on a work order

associate products and services with price lists

define tax codes

Create and manage work orders

create a work order from an incident type, a case, an IoT alert, or an opportunity

add status and sub-status information to a work order

organize work orders and resources by geography

associate a work order and a price list

close a work order

configure the functional location for an asset on a work order

collaborate on work orders using Microsoft Teams

prepare work order summary reports

Manage incidents

configure incident types

assign requirement group templates to incident types

add service tasks to incidents

add products and services to incidents

Manage scheduling options

schedule work orders by using the schedule board and schedule assistant

determine when to use each scheduling option

configure fulfillment preferences

configure quick scheduling (“quick book“)

configure the portal for self-scheduling

enable self-scheduling for customers

Implement schedule boards

identify features and uses for Booking Requirements view

implement the integrated map feature

manually schedule work orders

reassign and reschedule work orders

move incomplete work orders

generate driving instructions for field agents

configure schedule boards

customize the schedule board

Describe the capabilities of the mobile app

deploy the mobile app

complete work orders

service customer assets

Install and set up the mobile app

configure security roles

update mobile app forms, views, pages, and site maps

configure location tracking and geofencing

configure offline profiles and synchronization features

configure deep linking

configure push notification

configure barcode features

Manage inventory and warehouses

set up inventory and warehouses

view product inventory

adjust inventory levels

transfer inventory between warehouses

manually update inventory by using inventory journals

Describe use cases for Internet of Things (IoT)

describe IoT components

identify use cases for Connected Field Service on Dynamics 365 Field Service mobile app

Implement Connected Field Service with Azure IoT Hub

manage IoT devices

manage security roles for Connected Field Service

About The Exam

This exam measures your ability to complete the following tasks: configure Microsoft Dataverse; create apps by using Microsoft Power Apps; create and manage Microsoft Power Automate; implement Microsoft Power Virtual Agents chatbots; and integrate Microsoft Power Apps with other apps and services

International student Fee USD750$

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