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1Month/10 Hours Price:85,000
80,000
ITIL 4 Foundation Training
The ITIL 4 Foundation course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). Read more about ITIL 4
What’s the difference between ITIL v3 and ITIL 4?
In a nutshell, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant!
ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.
ITIL 4 Foundation Course Key Learning
How to use the ITIL 4 model to create, deliver, and continuously improve tech-enabled products and services.
The impact of technology and IT teams in a broader business strategy.
Prepare for and pass the ITIL 4 Foundation certification exam.
Identify opportunities to develop IT practices using ITIL guidelines.
Interact with IT teams using ITIL 4 terminology and concepts.
Explore the service value chain and IT service management practices.
ITIL Foundation Course Audience
ITIL certification is one of the primary requirements for professionals who want to learn and understand the fundamental concepts of ITIL frameworks to enhance the quality of IT Service Management. ITIL certified professionals can earn 40 per cent more than their non-certified peers. This ITIL foundation certification is best suited for:
Business operation managers
IT audit managers / IT planners and consultants
Database administrators
ITSM trainers / Service delivery professionals
Quality analysts
Application management and development teams
IT managers and support managers
Course Content:
Module 1: Service Management
Organizations
Service Provisioning and Consumption
Customers, Users, Sponsors, and Other Stakeholders
Services, Products, and Service Offerings
Service Relationships
Value, Outcomes, Costs, and Risks
Utility and Warranty
Module 2: The Four Dimensions
Module 2: The Four Dimensions
Information and Technology
Partners and Suppliers
Value Streams and Processes
Module 3: The Service Value System
Governance
ITIL Practices
Continual Improvement
Organizational Silos
Module 4: The Service Value Chain
Inputs of the SVS: Opportunities & Demand
Outcome of the SVS: Value
Addressing the Challenges of Silos
Module 5: The Seven Guiding Principles
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep It Simple and Practical
Optimize and Automate
Continual Improvement
Information Security Management
Supplier Management
Relationship Management
Event Management
Service Desk
Service Request Management
Incident Management
Problem Management
Change Enablement
IT Asset Management
Service Configuration Management
Release Management
Deployment Management
Learning Format
The course uses a stimulating mix of instructions, workshops, quizzes, discussions and a practice-exam
ITIL Foundation Course Audience
ITIL certification is one of the primary requirements for professionals who want to learn and understand the fundamental concepts of ITIL frameworks to enhance the quality of IT Service Management. ITIL certified professionals can earn 40 per cent more than their non-certified peers. This ITIL foundation certification is best suited for:
IT Executives / IT Architects
Business operation managers
IT audit managers / IT planners and consultants
Database administrators
ITSM trainers / Service delivery professionals
Quality analysts
Application management and development teams
IT managers and support managers
ITIL 4 FAQ (Click to Read Answers)
HOW DOES ITIL V3 MAP AGAINST ITIL 4?WHEN WILL ITIL V3 BE DISCONTINUED?
HOW WILL ISO 20000 MAP TO ITIL 4?
I HAVE ACHIEVED 3 OR 4 INTERMEDIATE/PRACTITIONER CREDITS IN THE V3 CERTIFICATION SCHEME. HOW SHOULD I TRANSITION TO ITIL 4?
ITIL FREE Practice Exam
ITIL Foundation Practice Exam – I
ITIL Training Certificate
PECB Partner Training Certificate
International Student Fee : 300 USD | 1,125 AED | 1,125 SAR (Online Class FEE)
Job Interview Preparation (Soft Skills Questions & Answers)
Tough Open-Ended Job Interview QuestionsWhat to Wear for Best Job Interview Attire
Job Interview Question- What are You Passionate About?
How to Prepare for a Job Promotion Interview
Hire an Intern
Flexible Class Options
Week End Classes For Professionals SAT | SUN
Corporate Group Trainings Available
Online Classes – Live Virtual Class (L.V.C), Online Training
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ITIL V3 Course
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