ITIL 4 Foundation Training (Online Class)

 1Month/10 Hours                                                  Price:85,000

                                                                                      80,000

ITIL 4 Foundation Training (Online Class)

The ITIL 4  Foundation course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). Read more about ITIL 4 

What’s the difference between ITIL v3 and ITIL 4?

In a nutshell, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant!

ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

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ITIL 4 Foundation Course Key Learning 

The ITIL 4 end-to-end IT/digital operating model.
How to use the ITIL 4 model to create, deliver, and continuously improve tech-enabled products and services.
The impact of technology and IT teams in a broader business strategy.
Prepare for and pass the ITIL 4 Foundation certification exam.
Identify opportunities to develop IT practices using ITIL guidelines.
Interact with IT teams using ITIL 4 terminology and concepts.
Explore the service value chain and IT service management practices.

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ITIL Foundation Course Audience

ITIL certification is one of the primary requirements for professionals who want to learn and understand the fundamental concepts of ITIL frameworks to enhance the quality of IT Service Management. ITIL certified professionals can earn 40 per cent more than their non-certified peers. This ITIL foundation certification is best suited for:

IT Executives / IT Architects
Business operation managers
IT audit managers / IT planners and consultants
Database administrators
ITSM trainers / Service delivery professionals
Quality analysts
Application management and development teams
IT managers and support managers

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Course Content:

Module 1: Service Management

Service Value System (SVS) and Service Value Chain 
Organizations 
Service Provisioning and Consumption 
Customers, Users, Sponsors, and Other Stakeholders 
Services, Products, and Service Offerings 
Service Relationships  
Value, Outcomes, Costs, and Risks 
Utility and Warranty 
Module 2: The Four Dimensions

 
Module 2: The Four Dimensions

Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes

Module 3: The Service Value System

Opportunity, Demand, and Value

Guiding Principles
Governance
ITIL Practices
Continual Improvement
Organizational Silos

Module 4: The Service Value Chain

Components of the Service Value System (SVS): Plan, Improve, Engage, Design & Transition, Obtain & Build, Deliver & Support
Inputs of the SVS: Opportunities & Demand
Outcome of the SVS: Value
Addressing the Challenges of Silos

Module 5: The Seven Guiding Principles

Focus on Value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep It Simple and Practical
Optimize and Automate

Module 6: ITIL Practices: Practice Overview and General Management Practices

Practices and Processes
Continual Improvement
Information Security Management
Supplier Management
Relationship Management

Module 7: ITIL Practices: Service Management and Technical Management Practices

Service Level Management
Event Management
Service Desk
Service Request Management
Incident Management
Problem Management
Change Enablement
IT Asset Management
Service Configuration Management
Release Management
Deployment Management

Learning Format

The course uses a stimulating mix of instructions, workshops, quizzes, discussions and a practice-exam

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ITIL Foundation Course Audience

ITIL certification is one of the primary requirements for professionals who want to learn and understand the fundamental concepts of ITIL frameworks to enhance the quality of IT Service Management. ITIL certified professionals can earn 40 per cent more than their non-certified peers. This ITIL foundation certification is best suited for:

IT Executives / IT Architects
Business operation managers
IT audit managers / IT planners and consultants
Database administrators
ITSM trainers / Service delivery professionals
Quality analysts
Application management and development teams
IT managers and support managers

ITIL 4 FAQ (Click to Read Answers)

HOW DOES ITIL V3 MAP AGAINST ITIL 4?
WHEN WILL ITIL V3 BE DISCONTINUED?
HOW WILL ISO 20000 MAP TO ITIL 4?
I HAVE ACHIEVED 3 OR 4 INTERMEDIATE/PRACTITIONER CREDITS IN THE V3 CERTIFICATION SCHEME. HOW SHOULD I TRANSITION TO ITIL 4?

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ITIL FREE Practice Exam

ITIL Foundation Practice Exam – I

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ITIL Training Certificate

PECB Partner Training Certificate

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International Student Fee : 300 USD | 1,125 AED | 1,125 SAR (Online Class FEE)

Job Interview Preparation  (Soft Skills Questions & Answers)

Tough Open-Ended Job Interview Questions
What to Wear for Best Job Interview Attire
Job Interview Question- What are You Passionate About?
How to Prepare for a Job Promotion Interview

Internships, Freelance and Full-Time Work opportunities

 Join Internships and Referral Program (click for details)

Work as Freelancer or Full-Time Employee (click for details)

Hire an Intern

Flexible Class Options

Week End Classes For Professionals  SAT | SUN

Corporate Group Trainings Available

Online Classes – Live Virtual Class (L.V.C), Online Training

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ITIL V3 Course
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