1Day/8Hours Price~~:35,000~~

30,000

Excellent Customer Services Skills Building Course

This one day Customer Service Training Course is for people on the front line of customer service, whether face-to-face in branch/ customer service centers or over the tele-care operations.It’s designed to help you handle difficult customers and situations and to make the most of every customer contact.

“Service, in short, is not what you do, but who you are. It’s a way of living that you need to bring to everything you do if you’re to bring it to your customer interactions.” Betsy Sanders

The course will give you the skills to develop customer loyalty and will teach you how to take care of yourself and feel confident in any customer situation.

Course Key Topics

Delegate Input
What is Customer Service really like?
Whats value of Customer Relationship Management?
Defining Really Good Customer Service
Communicating with Customers
Working with The Customer’s Point of View
Assumptions about Customers
Caught in the Line of Fire
Emotion vs. Objectivity: “So What You’re Saying Is…”
Listening and Responding with Empathy
‘You’ vs ‘I’
Team Exercise – I
Delivering Difficult Messages to Customers
Establishing Customer Empathy: Quick Fire Tips
Gaining Customer Confidence
Defusing Phrases
How Do I Let Go?
Customer Service Course Summary and Personal Take Out
Team Exercise – II

KEY Benefits

Corporate: Nominate 10 Person or More Participants Get 20% Group discounts

Post Training Free Refreshers

Mentorship on day-to-day business challenges

Online Training Options Available

You need a customized training for your staff ? Make Your Life Easier, Build Your Employee Training Plan Today!

International Student Fee : 250 USD

Job Interview Preparation (Questions & Answers)

Tough Open-Ended Job Interview Questions
What to Wear for Best Job Interview Attire
Job Interview Question- What are You Passionate About?
How to Prepare for a Job Promotion Interview
Data Sciences Job Interview Must Know Questions
Python Job Interview Questions and Answers
Data Sciences Job Interview Questions and Answers
Machine Learning Job Interview Questions
RPA Job Interview Questions and Answers

Stay connected even when you’re apart

Join our WhatsApp Channel – Get discount offers

500+ Free Certification Exam Practice Question and Answers