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2Month/20 Hours Price: 185,000
180,000
ITIL V5 (Foundation level) Training
The ITIL V5 Foundation Level course introduces learners to the modern framework of IT Service Management (ITSM) focused on digital products, services, value creation, and continual improvement. This course helps professionals understand how organizations deliver reliable, customer-focused IT services while aligning technology with business goals.
Designed for beginners and working professionals alike, this course combines traditional IT service management principles with modern practices such as Agile, DevOps, AI-driven automation, and digital transformation strategies.
Learners will gain practical knowledge of service value systems, value streams, lifecycle management, governance, and operational excellence used by modern IT organizations worldwide.
Key Learning Outcomes
By the end of this course, learners will be able to:
- Understand the fundamentals of ITIL and modern IT Service Management
- Differentiate between products and services in digital organizations
- Explain value co-creation between providers and customers
- Understand the ITIL Service Value System (SVS)
- Apply ITIL guiding principles in real-world environments
- Understand service lifecycle and value chain activities
- Map value streams to improve operational efficiency
- Implement continual improvement strategies
- Understand the four dimensions of service management
- Integrate ITIL practices with Agile, DevOps, and PRINCE2
- Explore AI and automation in modern service delivery
- Improve collaboration between business and IT teams
Course Content
Module 1: Digital Product & Service Management Concepts
- Introduction to ITIL and ITSM
- Modern digital service management
- Products vs services
- Value creation in organizations
- Outcomes, risks, costs, and value
Module 2: Value Co-Creation & Service Relationships
- Customer value creation
- Stakeholders and responsibilities
- Users, customers, sponsors
- Service relationships
- Service offerings in digital businesses
Module 3: ITIL Service Value System (SVS)
- Components of SVS
- Governance and organizational control
- Policies and continual improvement
- Delivering value end-to-end
- Integrating people, process, and technology
Module 4: ITIL Guiding Principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think holistically
- Keep it simple and practical
- Optimize and automate
Module 5: Digital Product & Service Lifecycle
- Discovery phase
- Service design principles
- Build and deployment workflows
- Operate and support
- Continuous improvement lifecycle
- Alignment with business objectives
Module 6: Value Chain & Management Practices
- Service value chain overview
- Incident management
- Change enablement
- Problem management
- Service request management
- Workflow optimization
Module 7: Value Streams & Mapping
- Understanding value streams
- Workflow mapping techniques
- Removing bottlenecks
- Improving service efficiency
- Process visualization methods
Module 8: Continuous Improvement
- Continual Improvement Model
- KPIs and performance metrics
- Feedback loops
- Optimization strategies
- Digital transformation improvement cycles
Module 9: Four Dimensions of Service Management
- Organizations & people
- Information & technology
- Partners & suppliers
- Value streams & processes
Module 10: Integration with Modern Frameworks
- ITIL with Agile methodologies
- ITIL with DevOps practices
- ITIL with PRINCE2
- AI and automation in ITSM
- Future trends in digital service management
Career Path Opportunities
After completing the ITIL V5 Foundation course, learners can pursue careers such as:
Career Role Description IT Service Desk Analyst Handle incidents and user support IT Support Specialist Manage technical support operations Service Delivery Analyst Ensure smooth delivery of IT services IT Operations Coordinator Coordinate IT operational activities Incident Manager Handle service disruptions and recovery Change Coordinator Manage IT changes and approvals Problem Management Analyst Identify root causes of recurring issues ITSM Consultant Implement IT service management frameworks DevOps Support Associate
International Student Fees: USD 665$
Job Interview Preparation (Soft Skills Questions & Answers)
- Tough Open-Ended Job Interview Questions
- What to Wear for Best Job Interview Attire
- Job Interview Question- What are You Passionate About?
- How to Prepare for a Job Promotion Interview
Stay connected even when you’re apart
Join our WhatsApp Channel – Get discount offers
500+ Free Certification Exam Practice Question and Answers
Your FREE eLEARNING Courses (Click Here)
Internships, Freelance and Full-Time Work opportunities
Join Internships and Referral Program (click for details)
Work as Freelancer or Full-Time Employee (click for details)
Flexible Class Options
Weekend Classes For Professionals SAT | SUN
Corporate Group Training Available
Online Classes – Live Virtual Class (L.V.C), Online Training
Related Courses
ITIL V3 Course
CBAP® Boot Camp
PRINCE2 Foundation & Practitioner
COBIT®5 Foundation
CISA Certification Exam Training
Certified Associate in Project Management (CAPM)
The ITIL V5 Foundation Level course introduces learners to the modern framework of IT Service Management (ITSM) focused on digital products, services, value creation, and continual improvement. This course helps professionals understand how organizations deliver reliable, customer-focused IT services while aligning technology with business goals.
Designed for beginners and working professionals alike, this course combines traditional IT service management principles with modern practices such as Agile, DevOps, AI-driven automation, and digital transformation strategies.
Learners will gain practical knowledge of service value systems, value streams, lifecycle management, governance, and operational excellence used by modern IT organizations worldwide.
Key Learning Outcomes
By the end of this course, learners will be able to:
- Understand the fundamentals of ITIL and modern IT Service Management
- Differentiate between products and services in digital organizations
- Explain value co-creation between providers and customers
- Understand the ITIL Service Value System (SVS)
- Apply ITIL guiding principles in real-world environments
- Understand service lifecycle and value chain activities
- Map value streams to improve operational efficiency
- Implement continual improvement strategies
- Understand the four dimensions of service management
- Integrate ITIL practices with Agile, DevOps, and PRINCE2
- Explore AI and automation in modern service delivery
- Improve collaboration between business and IT teams
Course Content
Module 1: Digital Product & Service Management Concepts
- Introduction to ITIL and ITSM
- Modern digital service management
- Products vs services
- Value creation in organizations
- Outcomes, risks, costs, and value
Module 2: Value Co-Creation & Service Relationships
- Customer value creation
- Stakeholders and responsibilities
- Users, customers, sponsors
- Service relationships
- Service offerings in digital businesses
Module 3: ITIL Service Value System (SVS)
- Components of SVS
- Governance and organizational control
- Policies and continual improvement
- Delivering value end-to-end
- Integrating people, process, and technology
Module 4: ITIL Guiding Principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think holistically
- Keep it simple and practical
- Optimize and automate
Module 5: Digital Product & Service Lifecycle
- Discovery phase
- Service design principles
- Build and deployment workflows
- Operate and support
- Continuous improvement lifecycle
- Alignment with business objectives
Module 6: Value Chain & Management Practices
- Service value chain overview
- Incident management
- Change enablement
- Problem management
- Service request management
- Workflow optimization
Module 7: Value Streams & Mapping
- Understanding value streams
- Workflow mapping techniques
- Removing bottlenecks
- Improving service efficiency
- Process visualization methods
Module 8: Continuous Improvement
- Continual Improvement Model
- KPIs and performance metrics
- Feedback loops
- Optimization strategies
- Digital transformation improvement cycles
Module 9: Four Dimensions of Service Management
- Organizations & people
- Information & technology
- Partners & suppliers
- Value streams & processes
Module 10: Integration with Modern Frameworks
- ITIL with Agile methodologies
- ITIL with DevOps practices
- ITIL with PRINCE2
- AI and automation in ITSM
- Future trends in digital service management
Career Path Opportunities
After completing the ITIL V5 Foundation course, learners can pursue careers such as:
| Career Role | Description |
|---|---|
| IT Service Desk Analyst | Handle incidents and user support |
| IT Support Specialist | Manage technical support operations |
| Service Delivery Analyst | Ensure smooth delivery of IT services |
| IT Operations Coordinator | Coordinate IT operational activities |
| Incident Manager | Handle service disruptions and recovery |
| Change Coordinator | Manage IT changes and approvals |
| Problem Management Analyst | Identify root causes of recurring issues |
| ITSM Consultant | Implement IT service management frameworks |
| DevOps Support Associate |
International Student Fees: USD 665$
Job Interview Preparation (Soft Skills Questions & Answers)
- Tough Open-Ended Job Interview Questions
- What to Wear for Best Job Interview Attire
- Job Interview Question- What are You Passionate About?
- How to Prepare for a Job Promotion Interview
Stay connected even when you’re apart
Join our WhatsApp Channel – Get discount offers
500+ Free Certification Exam Practice Question and Answers
Your FREE eLEARNING Courses (Click Here)
Internships, Freelance and Full-Time Work opportunities
Join Internships and Referral Program (click for details)
Work as Freelancer or Full-Time Employee (click for details)
Flexible Class Options
Weekend Classes For Professionals SAT | SUN
Corporate Group Training Available
Online Classes – Live Virtual Class (L.V.C), Online Training
Related Courses
ITIL V3 Course
CBAP® Boot Camp
PRINCE2 Foundation & Practitioner
COBIT®5 Foundation
CISA Certification Exam Training
Certified Associate in Project Management (CAPM)
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