Telesales Course

  2Month/20 Hours                                                  Price:45,000

                                                                                     40,000

Telesales Course

This Telesales Training course is designed to equip participants with the essential skills and knowledge needed to excel in telephone sales. The course covers effective communication techniques, sales strategies, handling objections, and closing sales over the phone. Participants will learn how to build rapport with customers, present products persuasively, and achieve sales targets.

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Course Objectives

Develop effective communication and sales skills for telesales.

Understand and apply sales techniques and strategies.

Learn how to handle objections and close sales over the phone.

Improve customer relationship management.

Enhance productivity and achieve sales targets.

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Course Content

Module 1: Introduction to Telesales

Overview of Telesales

Importance of Telesales in Modern Business

Role and Responsibilities of a Telesales Representative

Module 2: Communication Skills

Effective Listening Techniques

Verbal and Non-verbal Communication

Building Rapport with Customers

Telephone Etiquette

Module 3: Understanding Customer Needs

Conducting Needs Analysis

Asking the Right Questions

Understanding Customer Pain Points and Motivations

Module 4: Sales Techniques and Strategies

Sales Process Overview

Prospecting and Lead Generation

Qualifying Leads

Crafting and Delivering a Sales Pitch

Features vs. Benefits

Module 5: Handling Objections

Common Objections in Telesales

Techniques for Overcoming Objections

Turning Objections into Opportunities

Module 6: Closing the Sale

Recognizing Buying Signals

Closing Techniques

Follow-up Strategies

Module 7: Customer Relationship Management (CRM)

Introduction to CRM Systems

Managing Customer Information

Using CRM to Track Sales and Customer Interactions

Module 8: Time Management and Productivity

Prioritizing Tasks

Setting and Achieving Sales Goals

Managing Call Time Effectively

Module 9: Legal and Ethical Considerations

Understanding Telemarketing Regulations

Ethical Selling Practices

Protecting Customer Privacy

Module 10: Performance Metrics and Improvement

Key Performance Indicators (KPIs) in Telesales

Analyzing Sales Data

Continuous Improvement Techniques

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Who’s this course for?

Telesales Representatives:

Sales Professionals:

Customer Service Representatives:

Business Development Representatives:

Call Center Agents

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Career Path

Telesales Representative

Inside Sales Representative

Sales Manager

Customer Service Manager

Business Development Representative

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International Student Fees: USD150$

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Job Interview Preparation  (Soft Skills Questions & Answers)

Tough Open-Ended Job Interview Questions

What to Wear for Best Job Interview Attire

Job Interview Question- What are You Passionate About?

How to Prepare for a Job Promotion Interview

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Stay connected even when you’re apart

Join our WhatsApp Channel – Get discount offers

 500+ Free Certification Exam Practice Question and Answers

 Your FREE eLEARNING Courses (Click Here)

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Internships, Freelance and Full-Time Work opportunities

 Join Internships and Referral Program (click for details)

Work as Freelancer or Full-Time Employee (click for details)

Hire an Intern

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Flexible Class Options

Week End Classes For Professionals  SAT | SUN

Corporate Group Trainings Available

Online Classes – Live Virtual Class (L.V.C), Online Training

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Related Courses

Sales and Marketing Training – Certified Corporate Sale Associate (CCSA)

Marketing, Sales & Distribution Management  Course – All In One

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