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2Month/20 Hours Price:350,000
300,000
Oracle Field Service Cloud Service Implementation – TOA Boot Camp
Course Objectives:
By the end of this course, participants will be able to:
- Understand the core concepts and architecture of Oracle Field Service Cloud Service.
- Configure and manage resources, work skills, and work zones.
- Set up and manage user roles and permissions.
- Implement and customize workflows and service request management.
- Integrate Oracle Field Service Cloud Service with other Oracle applications and third-party systems.
- Utilize analytics and reporting tools to monitor field service performance.
- Apply best practices for deployment and maintenance of Oracle Field Service Cloud Service
Module 1: Introduction to Oracle Field Service Cloud Service
Overview of Oracle Field Service Cloud ServiceKey features and benefits
Architecture and components
Module 2: Resource Management
Creating and managing resourcesDefining work skills and work zones
Resource capacity management
Module 3: User Roles and Permissions
User role creation and managementSetting up permissions and access control
Managing user profiles
Module 4: Workflows and Service Request Management
Workflow configuration and customizationManaging service requests and activities
Escalation and exception handling
Module 5: Integration with Oracle Applications and Third-party Systems
Integration capabilities and optionsConfiguring integration with Oracle ERP, CRM, and other applications
Using APIs for third-party integrations
Module 6: Analytics and Reporting
Overview of analytics and reporting toolsCreating and customizing reports
Monitoring field service performance and KPIs
Module 7: Best Practices for Deployment and Maintenance
Pre-deployment considerations and planningDeployment strategies and execution
Post-deployment maintenance and support
Course Benefits
By the end of the boot camp each student should be able to design, and implement an Oracle Field Service Cloud Service environment in many different markets and scenarios. Each student will complete the course with a level of understanding which will allow them prepare to take and pass the Oracle Field Service Cloud Service Essentials certification exam in the future.
Career Path:
Field Service AdministratorImplementation Consultant
Field Service Manager
Oracle Cloud Consultant
Technical Support Specialist
Who Can Enroll:
System AdministratorsField Service Managers
Implementation Consultants
IT Professionals involved in Oracle Cloud Service implementations
Business Analysts
Technical Support Staff
Course Prerequisites:
Basic understanding of field service operations.Familiarity with Oracle Cloud applications is beneficial but not mandatory.
Basic knowledge of IT and software implementation concepts.
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Flexible Class Option
Week End Classes For Professionals SAT | SUN
Corporate Group Training Availables Options
Online Classes – Live Virtual Class (L.V.C), Online Training
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