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Avaya Aura® Call Center Elite Support

Avaya Aura® Call Center Elite Support

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  2Month/20 Hours                                                  Price:285,000

                                                                                     280,000

Avaya Aura® Call Center Elite Support

This instructor led course is designed for individuals responsible for supporting the Avaya Aura® Call Center Elite system. This training provides the opportunity to troubleshoot and support the Avaya Aura® Call Center Elite.   Using theory, demonstrations and lab exercises, learners will come away with the knowledge required to support Avaya Aura® Call Center Elite.

Course Key Learnings

After completing this course, you will be able to:

Install Avaya Aura® Call Center Elite Multichannel Reporting
Use Real-time Reporting to generate reports
Enable the history, presence, wallboard, or iClarity plugin
Describe Virtual Agent worker processes
Describe the Avaya Aura® Call Center Elite Multichannel Interaction Data Server
Understand the Simple Message, gateway operation, and web chat
Describe, install and configure the Avaya Aura® Call Center Elite Multichannel Desktop
Describe, install and configure the Avaya Aura® Contact Center Elite Multichannel
Multimedia services including workflow and queuing.
Course Outline

Module 1: Introduction to Avaya Aura® Call Center Elite

Overview of Avaya Aura® Call Center Elite
Key features and benefits
Architecture and components

Module 2: Installation and Configuration

System requirements and prerequisites
Installation procedures
Configuration of Avaya Aura® Call Center Elite

Module 3: Administration and Management

User management and permissions
Configuration management
Monitoring and reporting

Module 4: Call Routing and Handling

Call flow design and management
Skills-based routing
Integration with Avaya Communication Manager

Module 5: Advanced Features

Outbound dialing
Interactive Voice Response (IVR) customization
Multi-channel support (email, chat)

Module 6: Troubleshooting and Maintenance

Common issues and resolutions
Performance tuning
Backup and recovery strategies

Module 7: Security and Compliance

Security best practices
Compliance requirements (e.g., PCI-DSS)
Data protection and privacy considerations
Who Should Go For This Training?
Avaya associates, customers, channel partners, and business partners with installation and implementation responsibilities on the Avaya Elite platform.

International Student Fee:500 USD

Job Interview Preparation  (Soft Skills Questions & Answers)


Stay connected even when you’re apart

Internships, Freelance and Full-Time Work opportunities

Flexible Class Option

Week End Classes For Professionals  SAT | SUN
Corporate Group Training Availables Options
Online Classes – Live Virtual Class (L.V.C), Online Training




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