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Avaya Aura® Call Center Elite Implementation

Avaya Aura® Call Center Elite Implementation

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  2Month/20 Hours                                                  Price:285,000

                                                                                     280,000

Avaya Aura® Call Center Elite Implementation


Avaya Aura Contact Center Elite implementation certification training course from Koenig Solutions accredited by Avaya.This course is designed to learn administer and configuring of the system and user feature of Avaya Aura Call Center Elite.

Course Key Learning
After completing this course, you will be able to:

Install Avaya Aura® Call Center Elite Multichannel Reporting
Use Real-time Reporting to generate reports
Enable the history, presence, wallboard, or iClarity plugin
Describe Virtual Agent worker processes
Describe the Avaya Aura® Call Center Elite Multichannel Interaction Data Server
Understand the Simple Message, gateway operation, and web chat
Describe, install and configure the Avaya Aura® Call Center Elite Multichannel Desktop
Describe, install and configure the Avaya Aura® Contact Center Elite Multichannel
Multimedia services including workflow and queuing.


Course Outline

 Module 1:

  • Describe the hardware components needed for a basic Avaya Aura® Call Center Elite system.

Avaya Aura Practice Exam

Module 2:

  • Describe the hardware components needed for an Avaya Aura® Call Center Elite Multichannel system.

Module 3:

Describe the features and capabilities of Avaya Aura® Communication Manager and how you use them in the Avaya Aura® Call Center Elite and Avaya Aura® Call Center Elite Multichannel

Module 4:

Identify how Avaya Aura® Communication Manager works with Avaya Aura® Call Center Elite Multichannel.

 Module 5:

Identify how features are activated for Avaya Aura® Call Center Elite

Module 6:

Describe dialing features including the dialing plan in Avaya Aura® Call Center Elite.

Module 7:

Describe access codes, and abbreviations on the dialing list.

Module 8:

Describe the properties of hunt groups, splits, and skills for agents.

Module 9:

Create multiple hunt groups with the features required for them to function correctly

Module 10:

Use Control panel to add contact information to the Contact Database for use in the Avaya Aura® Call Center Elite Multichannel desktop application.

Module 11:

Describe, install and configure the Avaya Aura® Call Center Elite Multichannel Desktop

Module 12:

Describe, install and configure the Avaya Aura® Contact Center Elite Multichannel multimedia services including workflow and queuing.

Who this course is for:
Any IT, Contact Center User
International Student Fee:500 USD

Job Interview Preparation  (Soft Skills Questions & Answers)


Stay connected even when you’re apart

Internships, Freelance and Full-Time Work opportunities

Flexible Class Option

Week End Classes For Professionals  SAT | SUN
Corporate Group Training Availables Options
Online Classes – Live Virtual Class (L.V.C), Online Training

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