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2Month/20 Hours Price:365,000
360,000
SIEBEL CRM Business Analyst Training
This Siebel CRM Business Analyst training teaches business analysts techn ical skills and Siebel application knowledge to translate user requirements into detailed technical specifications. Learn methods for determining solutions to application gaps. Hands-on 100% practical activities based training course.
This Siebel CRM Business Analyst training examines Siebel applications in two dimensions;
The first dimension, breadth and functionality, is covered in the first two days of the course; you’ll become familiar with the defining features of Siebel applications, including Siebel Sales and Siebel Call Center. You’ll also explore administration and automation options, including Siebel Workflow, Assignment Manager, and Task UI.
The second dimension, depth and technology, is provided in the last three days of training, which helps business analysts develop the knowledge and skills to participate in a Siebel implementation project. You will explore foundational aspects such as the architecture and data access. You will then use Siebel Tools to explore customizing the application business logic, user interface, and automation options. Finally you will look at global deployment, integration considerations, and recommended implementation practices.
Course Key Learning
Develop a deep understanding of Siebel CRM ApplicationUnderstanding complex CRM business requirements
Navigate Siebel applications
Use a wide range of Siebel application functionality
Translate user requirements into technical specifications
Explore application configuration options using Siebel Tools
Course Key Topics
Using Siebel CRM
Navigating
Working with Data in the Siebel User Interface
Common Siebel Business Entities
Representing customers with Accounts and Contacts
Describing tasks with Activities
Defining sales-related objects with Opportunities and Quotes
Resolving customer issues with Service Requests
Using Siebel business entities to implement business practices
Siebel Application Features
Siebel Sales scenario: Opportunity Management
Siebel Sales scenario: Forecasting
Remote, TAS, Sales Methodologies
Siebel Call Center: service scenario
Email Response, SmartScript, Hoteling, and Multi-Tenancy
Siebel Administration and Key Features
Administration Overview
iHelp
Inbox
Reports
Audit Trail
Search
Technical Topics
Understanding Architecture
Security
Access Control
Siebel Tools
Data Model
Workflow
Assignment Manager
Task UI
Deployment Considerations
Global Deployment
Integration Options
Course Audience
Business Analyst
Project Managers
Functional Implementer
Technical Consultants /Programmers
SIEBEL Software Download
Siebel Installation Media Files
Oracle Software Delivery Cloud
Business Analyst
Project Manager
Functional Implementer
Technical Consultant/Programmer
International Student Fee : 2,500 USD | 9,375 AED | 9,375 SAR
ob Interview Preparation (Soft Skills Questions & Answers)
Tough Open-Ended Job Interview QuestionsWhat to Wear for Best Job Interview Attire
Job Interview Question- What are You Passionate About?
How to Prepare for a Job Promotion Interview
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500+ Free Certification Exam Practice Question and Answers
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Internships, Freelance and Full-Time Work opportunities
Join Internships and Referral Program (click for details)
Work as Freelancer or Full-Time Employee (click for details)
Flexible Class Option
Week End Classes For Professionals SAT | SUN
Corporate Group Training Availables Options
Online Classes – Live Virtual Class (L.V.C), Online Training
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