Are you passionate about creating human-centered user experiences? Salesforce Designers solve complex problems and design ethical, equitable and sustainable solutions on the Salesforce Platform that serve both businesses and communities.
The Salesforce Certified User Experience (UX) Designer should have knowledge of how to build and deploy human-centered experiences on the Salesforce Platform.
Course Key Learnings
Analysis of business and design requirements
Facilitation of design strategy based on the scope of user and content
Salesforce personas and which processes they use
Key design systems and principles
Mobile UX design
Incorporation of human-centered design into customer solutions
Guidelines and UX design strategy for accessibility and inclusion
Declarative features of Salesforce and how they can impact user experience
Application of branding and styling to impact user adoption and experience
Planning and facilitation of testing and validation related to the goals of design
Change management design
Out-of-the-box Salesforce Lightning Design System (SLDS) solutions versus customization
Utilization of SLDS to create new and customized component functionality
Course Outline
Discovery: 13%Provided with a set of business requirements, determine which research methodology and tools should be used to design a solution.
Given a scenario, demonstrate how to gather requirements and plan strategy given current user experiences.
Describe key Salesforce UX personas and which processes they normally do.
Given a scenario, describe how Salesforce can add value to user experiences.
UX Fundamentals: 16%Given a scenario, identify which UX method should be used to define a user experience.
Describe the impact of corporate branding and styling.
Describe key design principles and tools that define an accessible and engaging experience.
Describe mobile UX design fundamentals.
Human-Centered Design: 12%Given a scenario, determine how to incorporate human-centered design into a customer solution.
Explain the importance of inclusive design.
Declarative Design: 27%Given a scenario, describe how core Salesforce objects function, how that can affect the user experience, and when to use and customize them.
Given a scenario, describe declarative features that improve information presentation, hierarchy, and architecture in static experiences.
Given a scenario, describe declarative features that improve user efficiency over a series of steps.
Given a scenario, determine which global Salesforce configuration to use for optimized user flow.
Given a scenario, determine options for users to access onboarding, support, and learning.
Given a scenario, describe how to apply branding to a solution.
Testing: 11%Given a scenario, plan methods for validating and testing a design with the end user.
Describe testing techniques needed for optimal user experiences.
Given a scenario, evaluate and manage design changes.
Salesforce Lightning Design System (SLDS): 21%Describe SLDS and its purpose.
Given a scenario, determine out-of-the-box design and configuration consistent with the look and feel of Lightning Experience.
Given a scenario, utilize SLDS to create new and customized component functionality.
About the ExamRead on for details about the Salesforce Certified UX Designer exam.
Content: 60 multiple-choice/multiple-select questions
Time allotted to complete the exam: 105 minutes
Passing score: 65%
Registration fee: USD 200 plus applicable taxes as required per local law
Retake fee: USD 100 plus applicable taxes as required per local law
Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment.
References: No hard-copy or online materials may be referenced during the exam
Prerequisite: None
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