Oracle RightNow Service Cloud Training – Analytics

 2Days/16 Hours                                                  Price:350,000

                                                                                     300,000

Oracle RightNow Service Cloud Training – Analytics

Oracle Service Cloud (RightNow) Analytics provides powerful tools to help organizations analyze customer interactions, service performance, and operational efficiency. This course is designed to equip participants with the skills to utilize Oracle Service Cloud Analytics effectively, enabling them to create meaningful reports, dashboards, and insights that drive business decisions and enhance customer service.

Key Learnings

Learn the basics of Oracle Service Cloud and its analytics capabilities.
Understand the importance of data-driven decision-making in customer service.
Get familiar with the Oracle Service Cloud Analytics interface.
Learn how to access and use various analytical tools and features.
Master the process of creating custom reports.
Learn to use filters, grouping, and sorting to refine report data.
Understand the principles of effective dashboard design.
Create interactive dashboards that provide real-time insights.

Course Content:

Module 1: Introduction to Oracle Service Cloud Analytics

Overview of Oracle Service Cloud
Introduction to analytics capabilities and benefits

Module 2: Navigating the Analytics Interface

Understanding the analytics dashboard
Using analytical tools and features

Module 3: Creating and Customizing Reports

Basics of report creation
Using filters, grouping, and sorting
Customizing report layouts

Module 4: Designing Dashboards

Principles of dashboard design
Creating interactive dashboards
Adding charts and visualizations

Module 5: Advanced Reporting Techniques

Using calculated fields and custom scripts
Conditional formatting and advanced visualizations

Module 6: Data Management and Integration

Managing data sources
Ensuring data accuracy
Integrating with other systems

Module 7: Performance Analysis and Optimization

Analyzing service performance metrics
Identifying areas for improvement
Optimizing service processes

Module 8: Security and Compliance

Implementing security best practices
Data privacy and compliance considerations

Career Path:   This course prepares participants to leverage Oracle Service Cloud Analytics effectively, providing them with the tools and knowledge needed to drive improvements in customer service and operational efficiency through data-driven insight

International Student fees: USD 750:

Job Interview Preparation  (Soft Skills Questions & Answers)

Tough Open-Ended Job Interview Questions
What to Wear for Best Job Interview Attire
Job Interview Question- What are You Passionate About?
How to Prepare for a Job Promotion Interview

Stay connected even when you’re apart
Join our WhatsApp Channel – Get discount offers
 500+ Free Certification Exam Practice Question and Answers
 Your FREE eLEARNING Courses (Click Here)

Internships, Freelance and Full-Time Work opportunities

 Join Internships and Referral Program (click for details)
Work as Freelancer or Full-Time Employee (click for details)
Hire an Intern

---

Flexible Class Option

Week End Classes For Professionals  SAT | SUN
Corporate Group Training Available Options

Online Classes – Live Virtual Class (L.V.C), Online Training

Similar Courses 

Introduction to Oracle Sales Cloud

Oracle Service Cloud (RightNow) Administration

Introduction to Oracle Service Cloud – RightNow

Oracle Field Service Cloud Service Implementation – TOA BootCamp