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3Days/24Hours Price:85,000
80,000
ITIL Foundation Course
ITIL is considered to one of the most widely known approaches to IT Service Management (ITSM). This ITIL Foundation training course will provide delegates with a detailed knowledge of basic ITIL framework, terminology, and concepts. This course will introduce them to ITIL as an approach, in the context of the Service Life cycle.
Five Core Disciplines of ITIL best practice
Service StrategyService Design
Service Transition
Service Operations
Continual Service Improvement
These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
ITIL® Foundation Modules
Module 1: An Introduction to ITIL®
Introducing IT Service ManagementPracticing Service Management
The IT Service Lifecycle Overview
Module 2: The IT Service Lifecycle
Service StrategyService Design
Service Transition
Service Operation
Continual Service Improvement
Module 3: Aspects
ConceptsTerminology
Main Principles and Models
Roles
Functions
Module 4: Processes
Service Level ManagementService Continuity
Configuration Management
Release Management
Incident and Problem Management
Module 5: Automation and ITIL® Success
Technology and ArchitectureCompetencies
Service Management Skills
ITIL Course Audience
Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement program
ITIL Foundation Prerequisites
Experience and knowledge of IT computing environments are useful but not essential.
Learning Format
The course uses a stimulating mix of instructions, workshops, quizzes, discussions and a practice-exam
ITIL® Foundation Exam
The ITIL® Foundation exam measures knowledge of the basic concepts and principles behind ITIL® and service management.
40 multiple choice questions60 minutes
Pass mark: 65% or 26/40
Closed book
ITIL Certification Exam Fee 373€ Euro (Per Student)
ITIL FREE Practice Exam
ITIL Foundation Practice Exam Test
Frequently Asked Job Interview Questions
ITIL Job Interview Questions and Answers
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Flexible Class Option
Week End Classes For Professionals SAT | SUN
Corporate Group Training Availables Options
Online Classes – Live Virtual Class (L.V.C), Online Training
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