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2Days/16 Hours Price:350,000
300,000
Oracle RightNow Training
This Introduction to Oracle Service Cloud Seminar gives you an overview of this solution’s business benefits and capabilities. Through functional demonstrations, you’ll gain an understanding of the architecture, key product features, how Service Cloud caters to your business requirements, and the analytic capabilities of the Service Cloud solution. Expert Omni Academy instructors will review the features and functionality of the various modules in Oracle Service Cloud applications, while teaching you step-by-step how to navigate the solution.
Benefits to You
By taking this Seminar, you’ll gain an understanding of how you can leverage the capabilities of the Service Cloud solution to better understand customer needs, solve their problems, and provide them with reliable and adaptive experiences. You’ll learn about the key features and functionality offered by the different modules within Service Cloud, including: Knowledge, Case Management, Dynamic Agent Desktop, Chat, Email Support, and Analytics. You’ll also get introduced to initial setup, administration, and customization capabilities.
Course Content:
Introduction
Channel Preference is ChangingOracle Customer Experience (CX) Cloud
Oracle Service Cloud Service
The Oracle CX Portfolio
Customer Portal With Pixel Perfect Branding
Oracle Fusion Procurement Coexistence
Customer Portal With Pixel Perfect Branding
Troubleshoot Complex Problems Easily
Platform Overview
ArchitectureOracle CX Portfolio
Customer Portal
Agent Desktop
Extend Agent Desktop Experience
Open Integration and Extensibility
Kickstart your Siebel project with a solid design
Kickstart your Field Service project with a solid design
Agent Desktop Features: Administrators and Agents
Agent DesktopStaff Management in Oracle Service Cloud
Administration Permissions
Workspace
Message Templates
Chat
Surveys
Email Handling
Analytics and Reporting
Introducing Oracle Service Cloud AnalyticsReports in Oracle Service Cloud
Running / Viewing Reports
Viewing the Report Definition
Key Performance Indicators (KPIs)
Standard Report
Drilldown Levels
Data Exceptions
What’s New
Oracle Service Cloud Community Self Service Connect PHP APICo-Browse
Analytics
Agent Browser User Interface
Outreach and Feedback
Staff Management
What to Wear for Best Job Interview Attire
Job Interview Question- What are You Passionate About?
How to Prepare for a Job Promotion Interview
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Flexible Class Option
Week End Classes For Professionals SAT | SUN
Corporate Group Training Availables Options
Online Classes – Live Virtual Class (L.V.C), Online Training
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