Conflict Management Course

Conflicts within professional teams are inevitable and can even be beneficial, but only if managed according to the correct principles. Conflict situations can include conversations about consistent lateness, bullying, inappropriate humour or aggressive behaviour. Some managers do not manage conflict very well and can even mismanage conflict, which makes the situation worse.

The purpose of this training course is to help managers interact with people in such a way as to improve productivity and create a good atmosphere. Conflict management is a way of ‘nipping the problem in the bud’ by defusing the situation early, before it has time to develop into a battle of wills. The solution is to become a ‘rational conflict manager’, learning how to manage conflict situations logically, confidently and quickly.

Course Key Learnings:

Introduction to Conflict Management:

Understanding the nature of conflicts.
Identifying common sources of conflict (e.g., communication breakdowns, differing goals).
Exploring conflict resolution approaches.

2- Conflict Resolution Techniques:

Active listening skills.
Negotiation strategies.
Mediation and facilitation techniques.

3- Understanding Different Conflict Styles:

Analyzing personal conflict-handling styles (e.g., avoiding, accommodating, collaborating).

Adapting styles based on the situation.

4 -Managing Workplace Conflicts:

Conflict in teams and organizations.
Dealing with difficult colleagues or supervisors.
Constructive feedback and criticism.

5-Legal Aspects of Conflict Management:

Understanding legal implications in conflict resolution.
Confidentiality and privacy considerations.

6-Emotional Intelligence and Conflict:

Recognizing emotions during conflicts.
Emotional regulation and empathy.

Course Benefits

Delegates who attend this Conflict Management Course will benefit in the following ways:

You will feel more confident during all conflict situations.
You will get the best possible result from the situation with the minimum fuss, in the shortest possible time.
You will avoid all the perils and costs of a badly managed conflict situation
You will feel happy to handle conflict situations involving even the most difficult people

Career Path: Graduates with conflict management skills can explore various career paths:

Mediator: Facilitates resolution between disputing parties.
Arbitrator: Officially appointed to make legally-binding decisions in disputes.
Litigation Lawyer: Manages civil cases involving conflict.
Human Resources Investigator: Resolves workplace conflicts.
Crisis Intervention Specialist: Handles high-stress situations.
Conflict Resolution Instructor/Consultant: Trains others in conflict management

International Student Fees: USD 150$

Job Interview Preparation (Soft Skills Questions & Answers)